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Frequently Asked Questions

How do you sign into Creative Cloud?

Windows: From the Start menu, click Search, and type Adobe Creative Cloud. Click the gear icon in the upper-right corner and select Preferences. In the Preferences menu, under General, click the Account tab. Click Sign Out from Creative Cloud.

How to reinstall Creative Cloud?

Using the Adobe Creative Cloud application, you can reinstall older versions. Launch the Adobe Creative Cloud application. Click the More actions (…) button next to the listing for the app you want to rollback. In the popup window, click the Install button to reinstall the older version of the app.

How do I sign in Adobe Creative Cloud?

Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app. In your profile menu, click Sign out. To sign in again, enter your Adobe ID (usually your email) and password, and click Sign in. Click the gear icon in the top right corner.

Can I access the Creative Cloud from any computer?

No , the desktop apps in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer. So, you don't need an ongoing Internet connection to use them. An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license.

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